Thank you for visiting the website of Keliam Kids Babyshop (“KKB”). We are grateful for your business. This Return & Exchange Policy is designed to ensure a fair and transparent process for our customers. Please read this Return & Exchange Policy carefully.
By accessing or using our Website, you signify your acceptance of this Return & Exchange Policy. If you do not agree with the terms of this Return & Exchange Policy, please do not use our Website.
1. No Cash Refund
You have 3 days from the date of delivery or in-store purchase to return your items for an exchange or a store credit.
2. Return & Exchange Window
You have 3 days from the date of delivery or in-store purchase to return your items for an exchange or a store credit.
3. Condition of Items
To be eligible for a return, items must be:
- Unused, unwashed, and in the same condition you received them.
- In the original packaging with all tags still attached.
- Free from any stains or scents.
4. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Inner wear like panties, boxers, bras.
- Opened feeding products (bottles, pacifiers, breast pumps).
- Swimwear.
- Personalized or custom-made items.
- Clearance/Sale items (Final Sale).
5. How to Initiate a Return
- Online Orders: Please email us at info@keliamkids.com with your order number and the reason for the return.
- In-Store: Bring your item and the original receipt to our shop.
6. Shipping Cost
- Customers are responsible for paying the shipping costs for returning items.
- If the item is defective or we sent the wrong product, KKB will cover all shipping costs.
7. Refunds & Shop Credit
- Once we receive and inspect your item, we will notify you of the approval or rejection of your return. Approved returns will be issued Store Credit
If you have any questions, concerns, or requests regarding this Return & Exchange Policy please contact us at:
Keliam Kids Babyshop
Email: info@keliamkids.com
Phone: +254-717-200-185
By using our Website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.